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PLACES TO PHOTOCOPY NEAR ME HOW TO
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Often a state, federal or local agency will have more expertise than our office to handle a particular consumer problem. If you file a complaint with our office, please understand the following:

PLACES TO PHOTOCOPY NEAR ME DOWNLOAD

The office has consumer complaint forms to ensure adequate information is contained in your complaint. To request mediation services from our office, you may complete the online mediation request form, download a form online and mail it to our office, or call the Consumer Protection Division at (502) 696-5389 or 88 (select option #3.) Please note that all complaints must be received in writing in order to be mediated. You can also simply write to us so long as adequate information is contained in the letter and supporting documents are attached. How do I file a consumer complaint with the Office of the Attorney General? In some cases, the bureau provides arbitration services. Mediation can begin without any formal agreement between the parties.īoth the Better Business Bureau and the Office of the Attorney General offer mediation services. In mediation, a neutral party tries to get both sides to agree on a resolution of the complaint. Usually, both sides formally agree to submit the dispute to an arbitrator. In arbitration, a neutral party hears both sides of a complaint and makes a decision that will be binding on the parties, depending on the terms of the arbitration agreement. Only send copies, except upon request of the agency to which you are making your complaint.

Include Photocopies – Always include photocopies of documents relevant to your complaint receipts, warranties, both sides of canceled checks, contracts, etc.

Explain What You Want – Explain what you want the business to do: how much money should be refunded or exactly how you want a product fixed or a service performed.

Did the business refuse to honor a warranty? Explain what needs repair and include a photocopy of the warranty. Were you told something that was untrue? Describe what you were told and how it was untrue.

Describe the Problem – Describe as completely as you can the problem with the product or service you have purchased.

An agency will not be able to help very much without the firm's current address.

Identify the Business – Include the name and current address of the business.

The complaint should explain in detail, with documentation, what the problem is, who it is with, what you have done and what you want. If the business will not resolve a problem directly, consumers can file a complaint with the Office of the Attorney General, the Better Business Bureau, or a small claims court. If you are still not satisfied, contact the owner or the company's headquarters. Most problems are resolved at this level. Take your problem to the salesperson, manager or the company's customer service representative.

PLACES TO PHOTOCOPY NEAR ME HOW TO

If it happens to you, you will want to know how to proceed to get the best results. When that happens, consumers rightfully expect to have the problem resolved or their money returned.Įven careful buyers get stuck now and then. Please review the other sources of help on this page.įew things are more frustrating than paying hard-earned money for a product or service only to discover it doesn't measure up to promises or expectations, or that it is just a plain rip-off. Our office is prohibited from providing legal advice or representation to individuals, and therefore landlord-tenant disputes relating to evictions, return of security deposits, bugs, smells, and mold, are not included within our mediation services. Since landlord-tenant disputes involve distinct situations and individual lease or property agreements, these are typically private legal matters which are best suited for private legal counsel after a review of the contract or lease agreement. Our consumer complaint process is dedicated to protecting consumers and identifying violations of the Consumer Protection Act. For a local agency, contact a city or county official.Ĭan I file a consumer complaint against my landlord? For example, if it is a federal agency, contact your U.S. If your complaint is with a government agency rather than a business, contact the elected officials with authority over that agency. Complaints concerning utilities should be submitted to the Office of Rate Intervention'sĬan I file a claim against a government agency?

If you would like assistance in resolving a consumer complaint, please complete our Online Consumer Complaint and Mediation Request Form, or print and mail a General Consumer Mediation Form (on the right sidebar of this page), or call the Consumer Protection Division at (502) 696-5389. If you wish to file a telemarketing or "no-call" complaint, please visit